Murcia airport is fully compliant with all EU and Spanish regulations in respect of facilities and assistance towards passengers with disabilities. Facilities and assistance to be found in Murcia airport are the same as in larger airports such as Barcelona, Malaga, Alicante and Madrid.
Passengers with disabilities who require assistance are able to book this either via their travel agent in advance or by contacting their airline with some notice, usually 48 hours before travelling. Passengers who require help can expect their requirements to be met fully throughout their trip either into Murcia airport or when travelling from the airport.
Passengers can have a small amount of assistance such as help with checking in, security and boarding as well as full assistance including help up to and in the aircraft. Likewise, passengers in need of assistance flying into Murcia airport can expect to be assisted either from their seat in the aircraft or to have someone waiting for them at the terminal and assist them with collecting their luggage as well as through passport control (if the flight is from a country outside the Schengen agreement) right up to the arrivals hallway.
The initiative/ directive/ EU law regarding the assistance of passengers with disabilities is called Sin Barreras which is Spanish for Without Barriers; it is aimed at ensuring that passengers have a trouble free passage through the airport regardless of any disability or impairment.
Airlines use different codes to identify the level of assistance a passenger will require during their arrival/ departure or during the flight.
WCHC: Passengers are mobile but require being accompanied up to their seat and need complete personal assistance; if the journey is more than three hours they will require a companion
WCHR: Passengers who need help to and from the terminal to the aircraft but are able to move around by themselves once on board.
WCHS: Passengers requiring assistance to and from the terminal as well as needing help boarding.
DEAF: Passengers with a hearing impairment or deaf.
BLIND: Passengers with visual impairment.
The whole process of requesting assistance as well as when the passenger is in the airport and is ready to receive assistance has been simplified to ensure that it runs smoothly.
Passengers requiring assistance need to inform their travel agent or airline or may contact the airport directly with at least 48 hours notice.
Once at the airport you need to report to the meeting point or if there is nobody there at the time use the telephone to let the team of helpers know you have arrived and they will come and meet you.
Passengers are then assisted with checking in and going through security and will receive the assistance required from start to finish based on the passengers’ individual requirements.
Once all is completed, passengers may be asked to fill in a feedback form which will enable the airport and team of helpers improve their service.